Rent and Housing

Emergency Assistance Program

Verified · October 23, 2026

The Social Services Division provides an Emergency Assistance Program for eligible households and individuals facing financial difficulties due to an unexpected emergency, such as loss of a job, loss or reduction of household income, unexpected medical expenses, car repairs, family dissolution, death in the family, or foreclosure, condemnation, fire or disaster. The program provides temporary financial assistance to prevent eviction for non-payment of rent/mortgage or interruption of utilities, with rent, mortgage and utility payments made directly to the supplier.

Call 904-255-2469 Get directions Apply / official site

Organization: City of Jacksonville Social Services Division
Address: 1809 Art Museum Drive, Suite 100
Hours: Monday-Friday, 8 a.m. - 5 p.m.; appointment line opens at 9:30 a.m. Monday through Friday (except holidays)
Who qualifies: Duval County residents in a documentable crisis situation with a delinquent, eviction, foreclosure or shut-off notice or loss of utility service, who have not received financial assistance from this program within the past 24 months and had the capacity to meet basic needs before the current hardship
Documents needed: Valid Florida Driver's License/ID for the applying client with a Duval County address and picture identification for all adults in the household (no passports), Social Security documentation for all household members, proof of all household income and resources for the past 90 days, lease agreement and copy of eviction notice if applicable, and utility shut-off notice if applicable
How to apply: Telephone the appointment line at (904) 255-2469; appointments are given on a first caller, first-service basis for the next business day, and individuals with court-ordered eviction notices are given priority. Participation in a two-hour budgeting and money management workshop is an integral part of the intervention and case plan.
Cost: Free
Last verified: October 23, 2026

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