Health Coverage

Nemours Children’s Health, Jacksonville — Financial Assistance Program (NFAP)

Verified · October 23, 2026

Charity care and discounts for children cared for by Nemours Children’s Health in Jacksonville through the Nemours Financial Assistance Program (NFAP). Nemours provides care at a discount or at no charge to patients who qualify. Families generally must first apply for all state and federal assistance programs they may qualify for; Nemours can help with those applications.

Call (904) 697-3600 Get directions Apply / official site
Organization
Nemours Children's Health
Address
807 Children's Way, Jacksonville, FL 32207
Hours
Monday–Friday 7 a.m. – 6 p.m. (location hours; appointment scheduling 8 a.m. to 5 p.m.)
Who qualifies
Nemours patients whose families qualify under the NFAP financial guidelines; in general, applicants must apply for all applicable state and/or federally supported assistance programs first, and may be asked for a denial letter from those programs
Income limits
For patients without insurance, the NFAP matrix is based on a floor of 250% of the Federal Poverty Level and a ceiling of 300%. The policy's guideline table: under 250% of FPL = 100% discount; under 300% of FPL = 80% discount (family of 4: $82,500 at 250% and $99,000 at 300%, per the policy table sourced to January 2026 federal poverty guidelines)
Documents needed
Completed NFAP application; a denial letter from state/federal assistance programs may be requested (policy: guarantors are to provide a denial letter stating why they are not eligible for such programs, upon request)
How to apply
Ask any Nemours location for the NFAP application and written explanation, or ask to be referred to a Financial Counselor; complete the application and direct it to the Financial Counseling Department. Applications are accepted until at least 240 days from the first billing statement, and participation is recertified each year. Billing questions: Customer Service (866) 390-3610, or Jacksonville (904) 697-3610.
Languages
NFAP policy, application, and plain-language summary are available in English and Spanish, free on paper at Nemours locations (per the policy); the Jacksonville location states interpreter services are available for most languages with advance notice
Cost
Care at a discount or at no charge for qualifying patients — 100% discount under 250% of FPL and 80% discount under 300% of FPL for uninsured patients, per the policy table
Last verified
October 23, 2026

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