Utilities
Low-Income Home Energy Assistance Program (LIHEAP)
Verified · October 23, 2026
LIHEAP assists low-income households with immediate and emergency home energy needs. NFCAA makes direct payments to utility companies when a family lacks the funds and is at risk of having their electricity disconnected.
- Organization
- Northeast Florida Community Action Agency
- Hours
- Appointment line available 24 hours a day, 7 days a week; a live operator is available between 10:00 a.m. and 5:00 p.m. Eastern Standard Time
- Who qualifies
- Low-income households; NFCAA also conducts outreach to provide utility assistance to the elderly, individuals with disabilities, and households with children under the age of 5
- Documents needed
- Picture identification for everyone 18 and older in the household showing Florida residency (not expired over one year), Social Security cards for everyone in the household, birth certificate for all children ages five and under, proof of income for everyone 18 and older, current Food Stamp verification letter, current copy of Section 8 or HUD calculation sheet (lease), current JEA bill (all pages) or deposit quote letter, and Utility Bill Certification form if the bill is not in a household member's name (from the LIHEAP Required Documentation document linked from nfcaa.org)
- How to apply
- Use NFCAA's automated appointment line at 904-362-8052 to schedule an appointment, provided LIHEAP funds are available; appointments can be scheduled through the Interactive Voice Response system or by speaking with an operator, up to 14 calendar days in advance. Language accommodations will also be available, as stated on the page.
- Languages
- Language accommodations will also be available (as stated for the appointment line on nfcaa.org)
- Cost
- Free
- Last verified
- October 23, 2026
Something out of date? Report a problem with this listing.
More utilities programs
Catholic Charities Jacksonville helps people in the community who are struggling to pay utility, rent, or mortgage payments. The program provides emergency financial assistance, case management, and referrals for other support, with the goal of helping clients stay safely in their homes.…
6 E Bay Street, Suite 500, Jacksonville, FL 32202
BEAM helps people and families in the Beaches community who are having a hard time with money. Along with food help and public benefits help, BEAM provides limited financial assistance for rent and utility bills so eligible households can stay safely housed…
JEA offers payment extensions if you need a little more time to pay your bill, and payment arrangements allowing customers to pay their balance in monthly installments, with the installment amount added to future monthly bills. JEA considers payment history, length of…
See all Utilities programs →
